Privacy Policy

Aiva Collection respects your privacy. This policy explains how we collect, use and protect your personal information when you visit aivacollection.com or buy from us.

What we collect

  • Your name, email, phone number and shipping/billing address when you place an order or contact us
  • Order details and purchase history
  • Your email address if you subscribe to our newsletter
  • Technical information such as your IP address, browser and device type, and how you use our website (collected through cookies)

We do not see or store your full payment card details. Payments are processed securely by our payment providers (Shopify Payments and PayPal).

How we use your information

  • To process, ship and deliver your orders
  • To communicate with you about your order and respond to enquiries
  • To send marketing emails, only if you have subscribed (you can unsubscribe at any time)
  • To improve our website, products and service
  • To prevent fraud and meet our legal obligations

Who we share it with
We share information only as needed to run our store, including with:

  • Shopify, our e-commerce platform
  • Payment providers
  • Shipping and delivery partners
  • Email and marketing tools we use

Some of these providers store data outside Australia (for example, Shopify stores data in Canada and the United States). We never sell your personal information.

Cookies
Our website uses cookies to keep your cart working, remember your preferences and understand how visitors use our site. You can disable cookies in your browser settings, but some parts of the site may not work properly.

Keeping your information safe
We take reasonable steps to protect your personal information from misuse, loss and unauthorised access.

Accessing or correcting your information
You can ask to see, update or delete the personal information we hold about you by emailing info@aivacollection.com.

Complaints
If you have a concern about how we’ve handled your information, please contact us first and we’ll do our best to resolve it. If you’re not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.

Contact
Aiva Collection, Sydney, Australia
Email: info@aivacollection.com | Phone: 0450 043 280